Frequently asked questions

Go to Fund My Account in your CardOnline account to view your unique USDT deposit address. Send USDT to this address using the supported blockchain network. Your USDT balance will update once the transaction receives the required blockchain confirmation.IMPORTANT: Only send USDT to your CardOnline deposit address and always use the correct network. Sending other cryptocurrencies or using an unsupported network may result in permanent loss of funds.Once your deposit is confirmed, you can view your available balance under USDT Balance in your CardOnline account.

A Card Top-Up transfers funds from your CardOnline USDT balance to your selected crypto card. Card top-ups are completed through the Card Top-Ups section of your CardOnline account.Ensure you have sufficient USDT balance in your CardOnline account.Select the card you want to fund.Select USDT as the funding source.Enter the amount you want to top up.Review the details and click Submit.Card Top-Up Processing HoursCard top-up requests submitted between 12:00 AM – 7:30 AM UTC/GMT on a business day will be processed and credited within the same business day.RegionCity / Time ZoneSame-Day Processing WindowReferenceUTC / GMT12:00 AM – 7:30 AMSoutheast AsiaSingapore (SGT)8:00 AM – 3:30 PMKuala Lumpur (MYT)8:00 AM – 3:30 PMManila (PHT)8:00 AM – 3:30 PMBali / Central Indonesia (WITA)8:00 AM – 3:30 PMBangkok (ICT)7:00 AM – 2:30 PMHo Chi Minh City (ICT)7:00 AM – 2:30 PMJakarta (WIB)7:00 AM – 2:30 PMEast AsiaHong Kong (HKT)8:00 AM – 3:30 PMTaipei (CST)8:00 AM – 3:30 PMShanghai / Beijing (CST)8:00 AM – 3:30 PMTokyo (JST)9:00 AM – 4:30 PMSeoul (KST)9:00 AM – 4:30 PMAustralia / NZPerth (AWST)8:00 AM – 3:30 PMBrisbane (AEST)10:00 AM – 5:30 PMSydney / Melbourne (AEST)10:00 AM – 5:30 PMSydney / Melbourne (AEDT)11:00 AM – 6:30 PMAuckland (NZST)12:00 PM – 7:30 PMAuckland (NZDT)1:00 PM – 8:30 PMEuropeLondon (GMT)12:00 AM – 7:30 AMLondon (BST)1:00 AM – 8:30 AMParis / Berlin / Rome / Madrid (CET)1:00 AM – 8:30 AMParis / Berlin / Rome / Madrid (CEST)2:00 AM – 9:30 AMAthens / Helsinki (EET)2:00 AM – 9:30 AMAthens / Helsinki (EEST)3:00 AM – 10:30 AMMiddle EastDubai (GST)4:00 AM – 11:30 AMSouth AsiaMumbai / New Delhi (IST)5:30 AM – 1:00 PMAmericasNew York / Miami (EST)7:00 PM – 2:30 AM*New York / Miami (EDT)8:00 PM – 3:30 AM*Chicago (CST)6:00 PM – 1:30 AM*Chicago (CDT)7:00 PM – 2:30 AM*Denver (MST)5:00 PM – 12:30 AM*Denver (MDT)6:00 PM – 1:30 AM*Los Angeles / Vancouver (PST)4:00 PM – 11:30 PM*Los Angeles / Vancouver (PDT)5:00 PM – 12:30 AM*São Paulo / Brasília (BRT)9:00 PM – 4:30 AM*Buenos Aires (ART)9:00 PM – 4:30 AM*

Card Top-Up Processing HoursCard top-up requests submitted between 12:00 AM and 7:30 AM UTC/GMT on a business day are processed and credited to the card within the same business day.Requests submitted outside the same-day processing window will be processed on the next business day.RegionCity / Time ZoneSame-Day Processing WindowReferenceUTC / GMT12:00 AM – 7:30 AMSoutheast AsiaSingapore (SGT)8:00 AM – 3:30 PMKuala Lumpur (MYT)8:00 AM – 3:30 PMManila (PHT)8:00 AM – 3:30 PMBali / Central Indonesia (WITA)8:00 AM – 3:30 PMBangkok (ICT)7:00 AM – 2:30 PMHo Chi Minh City (ICT)7:00 AM – 2:30 PMJakarta (WIB)7:00 AM – 2:30 PMEast AsiaHong Kong (HKT)8:00 AM – 3:30 PMTaipei (CST)8:00 AM – 3:30 PMShanghai / Beijing (CST)8:00 AM – 3:30 PMTokyo (JST)9:00 AM – 4:30 PMSeoul (KST)9:00 AM – 4:30 PMAustralia / NZPerth (AWST)8:00 AM – 3:30 PMBrisbane (AEST)10:00 AM – 5:30 PMSydney / Melbourne (AEST)10:00 AM – 5:30 PMSydney / Melbourne (AEDT)11:00 AM – 6:30 PMAuckland (NZST)12:00 PM – 7:30 PMAuckland (NZDT)1:00 PM – 8:30 PMEuropeLondon (GMT)12:00 AM – 7:30 AMLondon (BST)1:00 AM – 8:30 AMParis / Berlin / Rome / Madrid (CET)1:00 AM – 8:30 AMParis / Berlin / Rome / Madrid (CEST)2:00 AM – 9:30 AMAthens / Helsinki (EET)2:00 AM – 9:30 AMAthens / Helsinki (EEST)3:00 AM – 10:30 AMMiddle EastDubai (GST)4:00 AM – 11:30 AMSouth AsiaMumbai / New Delhi (IST)5:30 AM – 1:00 PMAmericasNew York / Miami (EST)7:00 PM – 2:30 AM*New York / Miami (EDT)8:00 PM – 3:30 AM*Chicago (CST)6:00 PM – 1:30 AM*Chicago (CDT)7:00 PM – 2:30 AM*Denver (MST)5:00 PM – 12:30 AM*Denver (MDT)6:00 PM – 1:30 AM*Los Angeles / Vancouver (PST)4:00 PM – 11:30 PM*Los Angeles / Vancouver (PDT)5:00 PM – 12:30 AM*São Paulo / Brasília (BRT)9:00 PM – 4:30 AM*Buenos Aires (ART)9:00 PM – 4:30 AM*